General Questions
What types of Smartphones do you repair?
We provide expert repair services for all smartphones on the market, including Apple, Samsung, HTC, Motorola, Blackberry, Nokia, and Huawei. Whether you need screen repairs, battery replacements, or other smartphone fixes, we handle it all with professional care.
I tried repairing my smartphone myself, can I still bring it in for repair or diagnostic?
Yes, no problem! Walk into our store with your device for immediate service, or mail it to us for convenient repair. We offer fast and reliable smartphone repair for all major brands.
I have multiple issues with my smartphone, can I get a deal on multiple repairs?
Yes, you can! Call us today and describe your issue. Our experts will assess the problem and discuss the best solution for your smartphone repair needs.
Mail in Repair Questions
Can I mail in any device for repair?
You can mail in any device listed on our site for repair. If you have any questions or if your device isn’t listed, please call us and our technicians will provide the assistance you need.
What should I include when I am shipping my device to you?
Send Only Your Device for Repair—please avoid including accessories or the original packaging, as this can increase shipping costs. All necessary details will be collected via the mail-in form provided.
Do I have to include my passcode with my phone?
Providing Your Passcode Is Recommended—we need your passcode to fully test your phone after the repair. Without it, functions like the camera, Wi-Fi, and Bluetooth cannot be verified and may not be fully tested.
Do you need my SIM card?
SIM Card Not Required—you do not need to include your SIM card. However, please note that without it, we may not be able to fully test all features of your device.
Liquid Damage Service
What should I do if my device falls in water or another liquid?
Do Not Power On Your Device—it’s best to bring it in the same day or next day for a higher chance of successful repair. If you cannot visit one of our locations, try to dry out your device and then bring or mail it to us.
My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?
For the quickest answer, call us at one of our locations. Our technicians will be able to diagnose the problem and provide the assistance you need.
How long do water damage repairs take to complete?
Water damage repairs typically take between 24 and 72 hours to complete, depending on the extent of the damage. This timeframe may vary based on the severity of the damage to the logic board and other components.
Glass & LCD Replacement Service
After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?
Yes, if your phone is unresponsive due to a drop, the Glass & Digitizer repair will resolve the issue. The Digitizer being replaced is responsible for all touch functionality. For more details on broken glass and the repair process, check out our glass replacement article.
How do I know if I need the LCD repair or not?
If your phone’s screen is bleeding, white, or has dead pixels, you will need the LCD & Glass repair option, as the LCD has sustained irreversible damage. Not sure which repair you need? Send us a picture of your phone’s current condition for further assistance.
The glass on my iPhone is completely shattered and is chipping off, is the glass replacement service all I need?
Yes, our glass replacement service will replace the entire glass face of your phone, so the extent of damage to the previous glass does not matter.